Mobile / Casino
These Terms & Conditions are the working rules behind a ql99 account: how you sign in, how your wallet moves between the sportsbook and the casino sections, and what we expect from each other. Read them once before you start, and the rest of the account pages will make more sense afterwards.
Using ql99 means you accept these Terms & Conditions, so we keep every clause short and readable on a phone screen. Our rules cover the account you open with us, the sportsbook markets and casino sections you reach from that account, and the wallet activity that sits behind both. Nothing here overrides the law where you live. Whether you can hold an account, and which payment rails you can use, depends on your local law and eligible regions, so check where you stand before you begin and stop if the answer is no. We do not fill this page with licence claims, ownership detail or numbers you cannot check for yourself. What we do publish is the practical side: how the account is opened, how the wallet records a bKash, Nagad or Rocket movement, and where to raise a question when a clause reads differently to you than it did to us. Two habits keep things simple. Keep your registered details current, because account recovery and any later check both depend on them. Treat your password and any code tied to your sign-in the way you treat your mobile wallet PIN, since the account is yours to protect. If part of these terms changes, the updated version appears on this page, and continued use of the account after that point means the new wording applies to you. Where a practice page and this policy seem to disagree on a step, follow what your signed-in account shows you, then ask us to correct the wording.
These Terms & Conditions sit across four areas, and it helps to separate them before you read the rest of the page. Your account access is one: the details you register and the way you get back in when something goes wrong. Your transactions are another: what the wallet record shows when you move money with bKash, Nagad or Rocket. Site content is the third: the sportsbook markets, casino sections and the game titles we list in the lobby. Third-party services sit outside the rest, and we say so plainly instead of implying control we do not have. The line between those areas matters when something goes wrong. If a clause or a step looks wrong to you, we can check it against your own account record. If the problem sits with a mobile wallet, a bank or your network, that provider answers for it, and our part is limited to showing what our records say. Where local law gives you a right that differs from what is written here, that right stands.
Everything tied to signing in: the details you register, the way you get back in when something goes wrong, and the signed-in state your account shows. If your registered email is out of date, recovery gets harder for you, so keep it current in your account settings.
The wallet record tied to your account shows movements you start yourself, such as a bKash, Nagad or Rocket transfer in or out. We can show what our record says about a movement; the provider handles the confirmation message, the timing and any failure on their side of it.
The sportsbook markets, cricket and football among them, the casino sections and the titles in our lobby — Live Cricket Spot, Roulette GlowSpin, Aviator Sky Run and Baccarat Bright — are covered here when you reach them from your signed-in account. Game rules shown in the lobby apply alongside these terms.
Mobile wallets, banks, network operators and any link that takes you away from ql99 are covered by their own providers and their own terms. We do not control their decisions or their timing, and a question about a wallet app or a bank statement belongs with them before it reaches us.
You do not need our permission to look at your own record. Sign in, open the account area and you can read the details we hold, the movement history tied to your wallet and the status of anything you have already raised with us. If something is out of date — an old mobile number, a name spelled differently, a wallet reference — correct it there rather than leaving it, because the same field decides how we reach you later. When a clause confuses you, ask. Point at the section and tell us what you expected it to say; a narrow question gets a clear answer, and it often comes down to a step your account page already shows. If you would rather not use the account area, write to us at the address published on our support page and we will follow it from there. Where local law gives you a right over your own details — to see them, correct them or ask that they be removed — tell us when you contact. We will say plainly what we can do and what we cannot.
Sign in and open the account area. What you see there — the details you registered, the wallet history and the status of anything already raised — is the same record we work from when you write to us, so read it before you ask a question.
If a mobile number has changed or your name is spelled differently on the account, fix it in your account settings rather than leaving it. The same field decides how we reach you about a query and whether a request about your own data can be confirmed.
Point at the clause and say what you expected it to mean. Section headings on this page are short enough to quote in a message, and a question tied to one clause usually gets a straight answer rather than a broad statement you cannot act on.
Where local law gives you the right, ask to see, correct or remove what we hold. Send it from your registered email and say plainly what you want done; we reply with what we can change and what local law requires us to keep.
Only a small number of routes matter for this policy, and each one is published rather than tucked behind a phone line. Start inside your own account, because the details shown there answer most questions about what happened: what you registered, what your wallet record holds and whether a step was completed. Then use the support page on this site, where the address we answer from is printed. That address is the right place for anything you cannot settle from inside the account — a clause that seems to contradict what you were told, a request about your own details, or a question about how a step was described here. We do not publish a call centre or opening hours on this page, so please do not wait on one. Write what happened, name the section you are asking about, and keep the reply thread in one place. If you have already raised the same point with your wallet provider, say so, because those cases need both sides compared before anything moves.
Every policy question we accept starts at the address printed on our support page. Write from the email registered to your account where you can, quote the section you are asking about, and keep one thread going so the history stays together.
Before you write, sign in and read your own record. The account area shows what you registered, the movement history linked to your wallet and the status of anything already raised, so you can tell us exactly which step looks wrong.
If the trouble is a bKash, Nagad or Rocket movement that never appeared, or a transfer that failed, raise it with the wallet app first. Those providers hold the confirmation on their side, and their answer is usually what the account record needs.
We keep account data because we have to run the account, not because we want a longer file than anyone else. The details you register are used to sign you in, to reach you about your account and to compare what our wallet records show against what you tell us. Cookies do ordinary work here: they keep you signed in between pages and remember which section you last opened. Security starts with the sign-in you control. Choose a password you do not reuse on your wallet app, do not pass your sign-in to anyone else, and sign out on a shared phone. If you think someone else has been in your account, change the password and contact us through the support page straight away. We hold records while your account stays open, and afterwards only where we are required to keep them. You can ask what we hold, ask for a correction, or ask how a step was recorded. Send that request from your registered email so the reply reaches the right account.
Your registered name, email, mobile number and the wallet record linked to your account make up most of what we keep. You can ask to see it by writing from the registered email address, and we show what the account holds rather than a summary you cannot check.
Cookies keep you signed in while you move between the sportsbook and casino sections, and they remember where you left off. Blocking them in your browser settings will not stop you reading these Terms & Conditions, but parts of the signed-in account area may not behave as they should.
The password is the part you own. Keep it different from your wallet app, avoid signing in on a device you do not keep with you, and sign out when you finish. If you suspect someone else has used the account, change the password first and tell us through the support page.
Records stay with the account while it is open, and afterwards only for as long as we are required to keep them. Ask for a correction from your registered email address and we will either update the field or explain why it stays as it is.
The questions below are the ones we actually get about these Terms & Conditions, mostly from people who signed in on a phone and hit a clause that read differently than expected. Short answers here do not replace the policy itself — where the two differ, the policy stands. If your question is about a specific movement on your wallet, have your account open before you write, because the answer almost always starts with what that record shows. Treat a missing answer as a prompt to contact us rather than a reason to guess at what the rules mean. Access and eligibility still depend on your local law and eligible regions, and that is the one point no answer here can settle for you.
Yes. Opening an account and using the sportsbook or casino sections means you accept the version of these terms published on this page at that time. If you do not accept them, do not use the account, and contact us through the support page if you want it closed.
Your wallet options appear in your own account and depend on your local law and eligible regions, so read what your signed-in page shows rather than what another customer tells you. Each movement is recorded in the wallet history tied to your account.
Tell us which section and which step, from the email registered to your account. We check the policy wording against what your account record shows and reply on the same thread. Where the two genuinely differ, we correct the wording rather than asking you to work around it.
Write from your registered email address to the address on our support page and say what you want to see. We confirm the request is yours, then show what the account holds. You can ask for a correction at the same time, and we explain any field we cannot change.
Cookies keep you signed in between pages and remember which section you last opened. Your browser settings let you block them, and you can still read this page without accepting any, though parts of the signed-in account area may not work as intended once they are off.
The current wording always sits on this page, and we date changes rather than quietly swapping sentences. If you keep using the account after an update, the new version applies to you. If a change does not suit you, stop using the account and tell us through the support page.