Mobile / Casino
ql99 is clear about what data we collect from your account, how we store it, and what choices you have. This policy covers every interaction you have with us — from account creation to wallet transactions via bKash, Nagad or Rocket — and applies subject to your local law and eligible regions.
When you open an account with ql99, we collect certain information to make your experience work: your registered email address, your account activity, and the details connected to wallet transactions you initiate through bKash, Nagad or Rocket. We do not collect payment credentials directly — those pass through the respective payment provider's own secure environment. What we do hold is transaction reference data so your account history stays accurate and any wallet-related questions can be resolved. We also collect device and browser signals — such as your mobile operating system, session timestamps and the pages you visit — so we can keep the account secure and display the right content for your screen. This data is not sold to third parties for advertising. It is used internally to maintain account integrity, detect unusual access patterns and improve how the platform functions. Retention periods follow the obligations placed on us by applicable regulations in the regions where we operate. You can ask us to review what we hold at any point — the contact route is in the support section below. Access to certain features depends on your local law and eligible regions.
Not every data point on your device or in your browser falls under this policy. Here is a clear breakdown of what sits inside our responsibility and what does not, so you know exactly where ql99's obligations begin and end.
Any data generated when you log in, update your profile or review your account history falls squarely within this policy. We control how that data is stored and who can access it internally.
When you initiate a deposit or withdrawal via bKash, Nagad or Rocket, the transaction reference reaches our records. The actual payment credentials stay within the wallet provider's environment — we hold only the reference needed to match your account history.
Game session data — which titles you opened, how long a session ran — is logged at account level. Game content itself is supplied by studios; their own data practices are separate and governed by their agreements, not this policy.
Links from our pages may take you to external sites. Once you leave ql99's environment, this policy no longer applies. We do not control third-party data practices and recommend you read their policies directly before sharing any personal details.
Your account is yours, and this policy gives you concrete actions — not just abstract statements. You can review the personal information we hold by contacting our support team through the route listed below. If any detail is incorrect — a name spelling, a registered email address, a linked wallet reference — you can request a correction and we will update our records accordingly. Where data is no longer needed for account or regulatory purposes, you can ask us to remove it; we will confirm whether that is possible given any retention obligations that apply in your region. All of these actions are handled through our published support contact, not through an automated self-service form. Availability of certain account controls depends on your local law and the eligible regions in which you access ql99. We aim to respond to data requests promptly; the specific timeline depends on the nature of the request and applicable regional rules.
Contact support to request a summary of the personal data associated with your account. We will confirm what categories of information we hold and the basis on which we retain it.
If your registered name, email or wallet reference contains an error, send a correction request through our support channel. We will verify and update the detail within the timeframe required by applicable rules.
Not sure how a specific piece of your data is being used? Write to us directly. We will explain the purpose, the retention period and whether it is shared with any third-party service provider.
Where no legal or regulatory retention obligation prevents it, you can ask us to delete your personal data. We will confirm which elements can be removed and which must be kept under applicable rules.
If you have a question about this policy, a data request or a concern about how your information is handled, use one of the contact routes below. Only channels visibly published on ql99 are listed here — we do not list contact methods we cannot confirm are active.
Send your data or privacy question to our published support email address. Include your registered account email so we can locate your records quickly and respond to the correct profile.
The live chat option is available from the account-signed-in area of the site. Use it to ask a quick policy question or to begin a formal data request — the agent will direct you from there.
Your account dashboard includes a help section where common privacy and data questions are addressed. Start there for quick answers before opening a direct support conversation.
We keep our data practices consistent with what we publish here. Cookies are used for session continuity and basic analytics — not for cross-site advertising profiles. Your account security relies on credential checks at login; if you notice any access you did not initiate, contact support immediately using the routes above. Retention periods are set by the applicable rules in the regions where ql99 operates, and we review them periodically.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies are used only to understand aggregate site behaviour — not to build individual advertising profiles or share data with ad networks.
Access to your account is controlled by the credentials you set at registration. We log session timestamps and device signals to detect unusual access. If something looks wrong in your account history, contact support to flag it for review.
We keep your data for as long as it is needed to run your account and meet regulatory obligations in eligible regions. Once those periods pass, data is either deleted or anonymised. You can ask us what retention period applies to your specific account data.
When we make a material change to this policy, we publish the updated version on this page. Continuing to use your account after a change is posted means you have seen the revised terms. If a change affects your rights significantly, we will notify you through your registered contact details.
These are the questions we hear most often about data, account privacy and your rights on ql99. If your question is not here, use the support contact routes listed above.
We collect your registered email, account activity records and transaction references linked to wallet methods like bKash, Nagad or Rocket. We also log session and device signals to keep your account secure. We do not collect wallet credentials directly — those stay within the payment provider's environment.
We do not sell your data to advertisers. We may share limited information with service providers who help us run the platform — such as payment reference matching with bKash, Nagad or Rocket — under strict data agreements. Third-party game studios operate their own environments and their data practices are separate from ours.
Contact our support team through email or live chat with your registered account email. We will confirm which categories of data we hold, the purpose for holding it and the applicable retention period. Response timelines depend on the nature of the request and regional rules.
Yes. Send a correction or deletion request through our support contact. We will update incorrect details promptly. Deletion depends on whether any regulatory retention obligation applies to the specific data — we will explain which elements can be removed and which must be kept.
We use session cookies so your login stays active, functional cookies for account preferences, and basic analytics cookies to understand aggregate site usage. We do not use cookies to build advertising profiles or track you across other websites. You can manage cookie settings through your browser.
Our policy covers the transaction reference data we record on your ql99 account. The actual payment flow — including your bKash, Nagad or Rocket credentials and wallet balance — is governed by the respective provider's own privacy policy. We recommend reviewing it directly on their platforms.