Mobile / Casino
Your ql99 account connects to bKash, Nagad and Rocket so you can move money in and out without switching apps or visiting a counter. Every deposit and withdrawal starts from your account panel — open it, choose a method, follow the fields shown.
Adding funds to your account starts the moment you open the deposit panel inside your logged-in session. We've connected bKash, Nagad and Rocket as the primary local wallet routes — no need for an international card or a bank visit.
Go to your account page and select the deposit option. The panel shows all active local wallet routes available to your account at that moment.
Pick the wallet you already use. The screen displays the merchant number and any amount limits applicable to that route — read them before continuing.
Type the amount within the range shown, then approve the transfer inside your wallet app. Do not close the browser or app mid-transfer.
Once your wallet sends the confirmation, your ql99 balance updates. Keep your wallet transaction ID; you will need it if you contact support about this deposit.
Withdrawals move your available balance back to the local wallet you nominate. We do not send funds to a wallet that is not registered to the same account owner — the wallet number you use must match the details on file. Open the withdrawal section from your account panel, select bKash, Nagad or Rocket as the receiving wallet, and enter the amount within the limit the screen displays. After you submit, you will see a pending status in your transaction history.
From your logged-in account page, find the withdrawal option. The screen will show your available balance and the withdrawal range currently set for your account.
Choose bKash, Nagad or Rocket. Enter the wallet number carefully — it must match the number registered to your ql99 account. Mismatches cause the request to be held.
Type an amount within the displayed range and submit. A confirmation screen summarises the request; note the reference ID shown before you close the page.
Your withdrawal appears in your account transaction history with a status label. If the status does not change, contact support with the reference ID and wallet number.
At certain points in your account journey — particularly before a withdrawal can be processed — your account panel may ask you to complete a verification step. We follow only the fields and instructions shown inside your account area; we do not apply a fixed document list here because the fields can vary depending on your account status. Complete whatever the account screen asks, using accurate information.
Your account panel shows only the fields that apply to your current status. Complete each one accurately. Do not skip a required field or submit placeholder information.
The name and contact details you enter must match the bKash, Nagad or Rocket account you use for deposits and withdrawals. Inconsistencies trigger a hold.
Once you submit the verification fields, your account status label updates. Keep the page open a moment to confirm the change before navigating away.
If any verification field is unclear or the status does not update after submission, reach out through the support route shown in your account area with the field name in question.
We support three local mobile wallet routes for Bangladesh accounts: bKash, Nagad and Rocket. Each one connects directly through your account deposit and withdrawal panel. You do not need an international card, a bank visit or a third-party exchange to move funds. The wallet you use for everyday mobile payments in Bangladesh is the same one you use here.
Deposit and withdraw directly via your bKash mobile wallet. The merchant number and transfer steps appear inside your account deposit panel at the time of the transaction.
Nagad transfers connect to your ql99 balance through the same account panel. Enter your Nagad number and the amount shown within your account's permitted range.
Rocket is the third supported local wallet route. Use the wallet number registered to your account; funds route back to the same number when you withdraw.
When a deposit or withdrawal does not reflect as expected, comparing your wallet receipt with your ql99 transaction history is the fastest way to identify the gap. Your wallet app generates a transaction ID the moment a transfer completes; your account history shows a corresponding reference and a status label. Checking both together tells you whether the transfer reached us, is pending or was rejected at the wallet level.
Your bKash, Nagad or Rocket app records a unique transaction ID for every transfer. Screenshot or note it immediately after payment; it is the primary reference for any support query.
Your ql99 transaction history uses status labels such as pending, confirmed or failed. Match the label to the timestamp on your wallet receipt to see where the transfer stands.
Every account transaction has a reference number alongside the wallet ID. When contacting support, share both numbers together — one alone is often not enough to locate the record.
Do not delete wallet notifications or screenshots until your account entry shows a confirmed status. If the status stays pending beyond your expectation, open a support query with both references.
Keeping your account and wallet transactions secure comes down to a few habits you control. Always access your account through the correct ql99 domain, check the URL before entering your login details, and never share your password or wallet PIN with anyone claiming to be support. Our team will not ask for your wallet PIN or full password through any channel.
Confirm you are on ql99 before entering any credentials. Phishing pages mimic real login screens closely — the URL is the one detail they cannot replicate exactly. Bookmark the correct address.
The wallet registered to your account must be in your own name. We match withdrawal requests against the account holder details — mismatches result in the request being held for review.
Our support team does not request your full password, wallet PIN or OTP through live chat, email or SMS. Any message asking for these details is not from us — do not respond to it.
The contact route for account and transaction queries is shown inside your account panel when you are logged in. Use that route only — do not rely on support contacts found on third-party sites.
Below are the questions we hear most often about deposits, withdrawals and account banking. If your question is not covered here, the support route inside your account panel is the next step.
Your ql99 account supports bKash, Nagad and Rocket for deposits. Open the deposit panel after logging in to see which routes are active for your account and what amount ranges apply at that time. Availability depends on your eligible region.
Check your wallet app for a confirmed transaction ID first. If your wallet shows the transfer as complete but your account balance has not updated, contact support with the wallet transaction ID and the timestamp — that combination lets us locate the record quickly.
Withdrawal requests must go to the wallet number registered to your account. We do not send funds to a wallet belonging to a different person. If you need to update your registered wallet, contact support through your account panel before submitting a withdrawal.
The minimum and maximum amounts for each transaction are shown on the deposit and withdrawal screens inside your account at the time you transact. We do not publish fixed amounts here because they can vary by account status — check the panel directly.
A pending status means the request is in the processing queue. Keep your reference ID from the withdrawal confirmation screen. If the status does not change within a reasonable period, open a support query with both the reference ID and your registered wallet number.
The account panel shows exactly which fields apply to your account status. Enter accurate details that match the wallet registered to your account. If a field is unclear, contact support through your account panel — they can clarify which specific detail is required.